Privacy Policy

Last updated November 19, 2025

This privacy notice for Uptown Vans LLC (hereby referred to as (“Uptown Vans,” “we,” “us,” or “our“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), such as when you:

  • Visit our website at uptownvans.com or any website of ours that links to this privacy notice

  • Engage with us in other related ways ― including any sales, marketing, or events

We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Terms and Conditions. Please be advised the Services are hosted in the United States.

If you access the Services from the European Union, Asia, or any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

Further, we do not knowingly accept, request, or solicit information from children or knowingly market to children. Therefore, in accordance with the U.S. Children’s Online Privacy Protection Act, if we receive actual knowledge that anyone under the age of 13 has provided personal information to us without the requisite and verifiable parental consent, we will delete that information from the Site as quickly as is reasonably practical.

These guidelines have been developed with the recognition that Internet technologies are rapidly evolving, and that underlying business models are still not established. Accordingly, guidelines are subject to change. Any such changes will be posted on this page.

UptownVans.com is not responsible for the content or the privacy policies of websites to which it may link.

What personal data does UptownVans.com process about you?

Personal data you provide us:

Uptown Vans LLC (hereby referred to as “Uptown Vans”) collects and uses information that you provide us. If you make a reservation through one or more of the Uptown Vans Services, personal data may be needed to facilitate the reservation. Personal data that may be collected related to a reservation may include your name, the names of one or more people that will be using the travel services reserved and/or the name associated with the billing information used for the reservation, passport or other government identification number, age, birth date, email address, telephone number, carrier reward or account information, credit card information, billing address and travel information. When providing information you ensure that the information you are providing is valid, true, and up to date and complete and that you are authorized to provide such information to Uptown Vans. If you make a reservation through Uptown Vans Media we may automatically create a Uptown Vans Account for your use through which you can access My Trips features where we may collect your travel information to maintain your travel reservations.

If you contact our customer support through email, our support platform or social media we will collect information including your contact information, inquiry, feedback or user review.

If you register for an account we will collect your email address, password and your passenger travel information and/or preferences that you provide us. If you select to register or login through a third-party service like Facebook or Google you are permitting us to use and store information related to the account used.

You may provide us with personal information when you perform a reservation, sign up for email notifications or the like. We may also collect device information and settings that may allow us to establish your physical location including location information associated with your IP address, WiFi information, GPS location information and other technologies that allow you to search using your location or receive content relevant to your location. Uptown Vans uses this information to personalize your interaction and content served by Uptown Vans to offer you an experience and products that are more interesting to you. Uptown Vans only has access to information that you enable your device to provide to us.

Personal data you provide us about others:

As part of making a reservation you may provide us with the personal data of another person who is either a passenger on reservation you are making or a person on whose behalf you are performing a reservation on Uptown Vans. It is your responsibility to ensure that the person(s) whose information you provide to us is aware that you provided us such information and that they have accepted how Uptown Vans uses their data per this Privacy Policy.

Personal data we automatically collect about you:

When you visit the Uptown Vans Services, Uptown Vans may collect information about your visit including personal information. This may include IP address, screen size, browser and operating system info and settings, and referral information of your visit. We also collect information about your interaction with the Uptown Vans Services such as what pages you visit. If your interaction is on a mobile device we may collect mobile device identifying information as well as device location and settings.

Personal data we receive from other sources:

Besides the information that you provide us we may also receive information about you from other sources including business partners and other third parties. This information may be combined with the information that you provide us. For example, to complete a reservation you may provide information to a payment processor or Travel Supplier and these third parties may share that information with us to facilitate the completion of a reservation.

In addition we might also receive information about you to deliver more relevant content or marketing information. If you link your Uptown Vans account with a social media provider, some of your personal data may be shared with Uptown Vans by the social media provider, but only if you have granted the social media provider such permission.

Anonymous Information:

In Short: 

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Uptown Vans Services may also gather anonymous information, which may be used by Uptown Vans or shared with third parties. This is information which does not personally identify you, but which may be helpful for marketing purposes or for improving the services we offer, such as Google Analytics. Generally this information is collected through “traffic data” and may entail the use of “cookies,” “IP addresses,” or other numeric codes used to identify a computer. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Uptown Vans Services employs cookies to recognize you and your access privileges on the Web site, as well as to track site usage. Subscribers who do not accept cookies from the domain (e.g. “UptownVans.com”) might not be able to access areas of Uptown Vans Services. We may use an advertising server developed by a third party, to display ads on our site or ad links to third party websites. Some of these ads may contain cookies that are set by third parties (i.e., advertising agencies or advertising clients). We do not have access to these cookies or any information that they may contain. Acceptance of cookies from domains other than Uptown Vans.com is optional.

Why does Uptown Vans collect and use your personal data?

Uptown Vans uses the personal information to provide and improve the offerings and services of the Uptown Vans Services, as well as to facilitate your reservation of products on Uptown Vans, store your travel information for your convenience and display relevant and useful advertising and offerings. More specifically your personal data may be used in one or more of the following ways:

  1. Travel Reservations: We use your personal data to complete and service your online travel reservations, including sharing data as-needed with Travel Suppliers.

  2. Customer Service: We work hard to ensure we can answer all of your questions and concerns. To help with your question we need to be able to provide our customer support team with your information.

  3. Uptown Vans Account: On the Uptown Vans Services you can create a user account. With the information you provide us we are able to offer the account features. You can set your reservation information to use for future reservations, retrieve your completed reservations, and if the Travel Supplier allows, you can retrieve your tickets or cancel your reservation.

  4. Marketing: We use the information you provide for marketing activities including:

  • Sending news of new Travel Offerings (e.g. New routes and schedules that you might be interested in)

  • Sweepstakes and other promotional activities 

  1. Market and User Research: We may ask some users to participate in surveys or user testing. As part of such activities, personal information you provide us for these activities will be used only with your consent.

  2. Fraud Prevention: To make sure only valid transactions occur on the Uptown Vans Services we and our travel providers may use your personal data to detect and prevent fraud and other activities that are illegal or in breach of our terms. Personal data may be used for threat assessment and validation of transactions and reservations including the blocking of certain transactions or reservations.

  3. Statistical Analysis for Product Improvement: Uptown Vans may perform statistical analyses of user behavior in order to measure interest in the various areas of our site (for product development purposes). We make the utmost effort to use anonymized information when performing such analysis. Such analysis is used to improve the Uptown Vans Services and serve more relevant content for our users.

  4. User reviews: We may ask you to provide a review of your experience with the Uptown Vans Services of your travel experience.

  5. Communication with you: We may from time to time get in touch with you by email, mail or phone based on the contact information you provided us and reasons for the communication. Such reasons for communicating with you include:

    • Assisting you with a transaction or reservation you made or are trying to make.

    • If you have not finished a reservation we may contact you to remind you and offer help completing the reservation to ensure that you are successful in fulfilling your travel needs.

    • We may send information that we believe would help you with your reservation like a reminder of your upcoming travel details or travel alerts.

    • Administrative and other messages that we believe are necessary for your use of the Uptown Vans Services

  6. Legal purposes: In certain cases we might need to use the information that you provide us in furtherance of resolving legal disputes, for regulatory investigation and/or compliance, to enforce the Uptown Vans reservation terms or to comply with lawful requests from law enforcement.

What legal basis does Uptown Vans rely on to process the data as described?

Performing a contract: Using the information you provide us may be needed to perform the contract that you have with Uptown Vans. For example, if you use Uptown Vans to make a reservation we use the data to process, complete and carry out the reservation obligations under the contract we have with you. For travel reservations and customer support Uptown Vans relies on performance of a contract to process your information as we would not be able to carry out our contractual obligations without this information.

Legal interests: Using your information may be required for our legitimate interests such as delivering an experience on the Uptown Vans Media that is most relevant and useful for you, as well as deliver the appropriate emails and newsletters, as well for user support, fraud protection, legal purposes and to improve and promote Uptown Vans services. For reasons 3-9 listed above Uptown Vans relies on legitimate interest to process your data and we always balance your users’ right and interests in protecting your personal data with Uptown Vans’ rights and interests. For purpose 10, when applicable Uptown Vans also relies on legal obligation to process your data in cases such as lawful law enforcement requests.

For the use of your data for direct marketing we will obtain your consent, if required by applicable law, as a prerequisite to processing your data for such purpose.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

  • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

    • Send users information about special offers and discounts on our products and services

    • Develop and display personalized and relevant advertising content for our users

    • Analyze how our services are used so we can improve them to engage and retain users

    • Support our marketing activities

    • Diagnose problems and/or prevent fraudulent activities

    • Understand how our users use our products and services so we can improve user experience

  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

In legal terms, we are generally the “data controller” under European data protection laws of the personal information described in this privacy notice, since we determine the means and/or purposes of the data processing we perform. This privacy notice does not apply to the personal information we process as a “data processor” on behalf of our customers. In those situations, the customer that we provide services to and with whom we have entered into a data processing agreement is the “data controller” responsible for your personal information, and we merely process your information on their behalf in accordance with your instructions. If you want to know more about our customers’ privacy practices, you should read their privacy policies and direct any questions you have to them.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way

  • For investigations and fraud detection and prevention

  • For business transactions provided certain conditions are met

  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim

  • For identifying injured, ill, or deceased persons and communicating with next of kin

  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse

  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province

  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records

  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced

  • If the collection is solely for journalistic, artistic, or literary purposes

  • If the information is publicly available and is specified by the regulations

What does Uptown Vans do with the information it gathers and/or tracks?

To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to protect the information we collect online.

Uptown Vans’ servers and data centers are in the United States. Uptown Vans’ service providers may be located in this country or in other countries. By providing Uptown Vans your personal information you agree that your personal information may be transferred and stored in such countries which may have different or more lax privacy protection, data protection or data security laws. By providing your information to Uptown Vans your personal information may be subject to data requests from law enforcement, courts or government agencies in such countries according to their applicable laws and regulations. Uptown Vans will make provisions for proper protection of your personal information. Uptown Vans implements security measures to protect the transmission and storage of personal information to protect from unauthorized access or use. In addition, personal information is restricted to only access and use by Uptown Vans team members when necessary for them to perform their duties and our authorized third party service providers for the purposes outlined in this Privacy Policy.

Uptown Vans uses a variety of third party service providers as part of providing the Uptown Vans Services. The service providers may assist Uptown Vans with fraud prevention, customer service, advertising or payment processing. The providers have access to the information limited to what they require to perform the tasks for us and are required to use the information consistent with our Privacy Policy.

Some Uptown Vans products incorporate Google Maps API(s) which are covered by Google Privacy Policy which you agree to by using Uptown Vans services. https://www.google.com/policies/privacy

Cardconnect may collect information in the course of processing payments on our behalf. See their privacy policy here: https://www.cardconnect.com/privacy-policy/

If you navigate to third party websites or platforms, Uptown Vans’s Privacy Policy no longer applies, and you must refer to privacy policy that applies to that third party website or platform.

Access to Your Data, Opting-Out, Corrections and Cancellations.

You have the ability to request (with proof of identification) and receive a report of all of your personal information that we store in accordance with applicable law without charge unless in rare cases where a charge may be necessary if the law permits. In some cases we may not be able to provide you access to your stored personal data if it contains other sensitive information or if restricted by law, but we will provide you with an explanation of the situation.

Upon request, Uptown Vans will: (a) remove you and your personal information from our database not associated with a reservation; (b) correct personal information that you state is erroneous; or (c) permit you to “opt out” of further email contact (except administrative and transactional emails) while still allowing access to the site. Uptown Vans will make a best effort to carry out your requests, but legal or other obligations such as mandatory data retention may prevent us from deleting, modifying or anonymizing some information.

To request a correction or cancellation, or any other question regarding this Privacy Policy please contact us at info@UptownVans.com.